@import "https://fonts.googleapis.com/css2?family=IBM+Plex+Sans+Arabic:wght@400;500;600;700&display=swap";:root{--ink:#074f4d;--muted:#5b716f;--paper:#f7faf7;--panel:#fff;--line:#dce7e2;--green:#00bc28;--green-soft:#e5f8e9;--orange:#e17e21;--violet:#7a385e;--jungle:#074f4d;--forest:#00bc28;--sun:#ffc800;--air:#7fe5ff;--fire:#dc3b33}*{box-sizing:border-box}body{background:var(--paper);color:var(--ink);margin:0;font-family:IBM Plex Sans Arabic,sans-serif}.app-shell{grid-template-columns:218px 1fr;min-height:100vh;display:grid}.sidebar{background:var(--jungle);color:#fff;flex-direction:column;padding:22px 14px 16px;display:flex}.brand{align-items:center;gap:10px;padding:0 8px 22px;display:flex}.brand img{-o-object-fit:contain;object-fit:contain;background:#fff;border-radius:10px;width:52px;height:52px}.brand span,.brand strong{display:block}.brand strong{color:#fff;font-size:17px}.brand span{letter-spacing:1.5px;color:#8ee79c;font-size:8px}.nav-item{color:#b8d3d1;border-radius:8px;align-items:center;gap:11px;height:42px;margin:2px 0;padding:0 12px;font-size:13px;text-decoration:none;display:flex}.nav-item.active{color:#fff;box-shadow:inset 3px 0 var(--forest);background:#0b6461}.nav-item b{background:var(--sun);color:var(--jungle);border-radius:12px;margin-left:auto;padding:2px 7px;font-size:10px}.sidebar-bottom{margin-top:auto}.agent-card{border-top:1px solid #2a6967;align-items:center;gap:9px;margin-top:12px;padding:17px 6px 0;display:flex}.agent-card div:nth-child(2){flex:1}.agent-card span,.agent-card strong{font-size:11px;display:block}.agent-card span{color:#8cb4b1}.avatar{width:38px;height:38px;color:var(--jungle);background:#e3f1e7;border-radius:12px;flex:none;place-items:center;font-size:11px;font-weight:700;display:grid;position:relative}.avatar.dark{color:#fff;background:#0b6461}.avatar small{background:var(--forest);color:var(--jungle);border:2px solid #fff;border-radius:6px;padding:2px;font-size:6px;position:absolute;bottom:-4px;right:-4px}main{min-width:0}.topbar{justify-content:space-between;align-items:center;height:92px;padding:21px 30px;display:flex}.topbar h1{color:var(--jungle);margin:0 0 4px;font-size:21px}.topbar p{color:var(--muted);margin:0;font-size:12px}.top-actions{align-items:center;gap:9px;display:flex}.icon-button{border:1px solid var(--line);height:38px;color:var(--jungle);background:#fff;border-radius:10px;place-items:center;width:38px!important;padding:0!important;display:grid!important}.icon-button i{background:var(--fire);border-radius:50%;width:6px;height:6px;margin:-18px 0 0 19px;position:absolute}.status{background:var(--green-soft);color:var(--jungle);border:1px solid #bcebc6;border-radius:9px;padding:10px 13px;font-size:11px;font-weight:600}.status span{background:var(--forest);border-radius:50%;width:7px;height:7px;margin-right:7px;display:inline-block}.metric-strip{border:1px solid var(--line);background:#fff;border-radius:13px;grid-template-columns:repeat(4,1fr);margin:0 30px 18px;display:grid}.metric-strip article{border-right:1px solid var(--line);padding:17px 20px}.metric-strip article:first-child{box-shadow:inset 0 3px var(--forest)}.metric-strip article:last-child{border:0}.metric-strip em,.metric-strip span,.metric-strip strong{display:block}.metric-strip span{color:var(--muted);font-size:11px}.metric-strip strong{color:var(--jungle);margin:4px 0;font-size:23px}.metric-strip em{color:#078b25;font-size:9px;font-style:normal}.metric-strip em.warn{color:var(--orange)}.workspace{border:1px solid var(--line);background:#fff;border-radius:14px;grid-template-columns:310px minmax(410px,1fr) 265px;height:calc(100vh - 203px);margin:0 30px 26px;display:grid;overflow:hidden}.chat-panel,.conversation-list{border-right:1px solid var(--line);min-width:0}.chat-head,.panel-head{border-bottom:1px solid var(--line);align-items:center;height:68px;padding:14px 17px;display:flex}.panel-head{justify-content:space-between}.chat-head h2,.panel-head h2{margin:0;font-size:15px}.chat-head p,.panel-head span{color:var(--muted);margin:2px 0;font-size:10px}.chat-head button,.panel-head button{border:1px solid var(--line);color:var(--jungle);background:#fff;border-radius:8px;align-items:center;gap:5px;padding:7px 9px;font-size:10px;display:flex}.filters{border-bottom:1px solid var(--line);gap:4px;padding:10px 12px;display:flex}.filters button{color:var(--muted);background:0 0;border:0;border-radius:7px;padding:7px 9px;font-size:10px}.filters button.selected{background:var(--green-soft);color:var(--jungle);font-weight:600}.filters span{margin-left:4px}.conversation{text-align:left;background:#fff;border:0;border-bottom:1px solid #edf2ef;gap:11px;width:100%;padding:13px 14px;font-family:inherit;display:flex}.conversation.active{border-left:3px solid var(--forest);background:#edf9f0;padding-left:11px}.conversation-copy{flex:1;min-width:0}.conversation-copy>div:first-child{justify-content:space-between;display:flex}.conversation-copy strong{font-size:11px}.conversation-copy time{color:var(--muted);font-size:9px}.conversation-copy p{white-space:nowrap;text-overflow:ellipsis;color:#546c69;margin:6px 0 8px;font-size:10px;overflow:hidden}.conversation-copy span{background:#f0f5f2;border-radius:5px;margin-right:4px;padding:3px 5px;font-size:8px}.conversation-copy span.positive{color:#087c22;background:var(--green-soft)}.conversation-copy span.urgent{color:#a62d28;background:#fbe9e7}.chat-panel{flex-direction:column;display:flex}.chat-head{gap:10px}.chat-head>div:nth-child(2){flex:1}.notice{color:var(--jungle);border-left:3px solid var(--forest);background:#edf8ef;border-radius:8px;align-items:center;gap:6px;margin:10px 14px 0;padding:8px 11px;font-size:9px;display:flex}.messages{flex:1;padding:11px 22px;overflow:auto}.date{text-align:center;color:#81928f;margin:5px;font-size:8px}.bubble{border-radius:12px;max-width:73%;margin:13px 0;padding:10px 12px;font-family:IBM Plex Sans Arabic,sans-serif;font-size:11px;line-height:1.8}.bubble span{color:#728682;margin-top:3px;font:7px IBM Plex Sans Arabic;display:block}.bubble.customer{direction:rtl;background:#f1f5f2;border-bottom-left-radius:3px}.bubble.agent{direction:rtl;background:#e5f8e9;border-bottom-right-radius:3px;margin-left:auto}.event{text-align:center;color:#879793;justify-content:center;align-items:center;gap:5px;font-size:8px;display:flex}.composer{border-top:1px solid var(--line);padding:11px 14px}.ai-label{color:var(--jungle);align-items:center;gap:5px;margin-bottom:7px;font-size:9px;display:flex}.ai-label span{color:#b46119;margin-left:auto}.composer textarea{border:1px solid var(--line);resize:none;direction:rtl;border-radius:8px;outline:none;width:100%;height:70px;padding:10px;font:10px IBM Plex Sans Arabic}.composer textarea:focus{border-color:var(--forest);box-shadow:0 0 0 2px #d6f5dc}.composer-actions{justify-content:space-between;margin-top:8px;display:flex}.composer-actions button{color:var(--jungle);background:0 0;border:0;border-radius:7px;padding:8px 10px;font:9px inherit}.composer-actions .secondary{border:1px solid var(--line)}.composer-actions .primary{background:var(--jungle);color:#fff;box-shadow:inset 0 -2px var(--forest);margin-left:6px}.context-panel{padding-bottom:16px;overflow:auto}.customer-profile{text-align:center;border-bottom:1px solid var(--line);padding:20px}.avatar.large{border-radius:17px;width:55px;height:55px;margin:auto;font-size:14px}.customer-profile h3{margin:9px 0 2px;font-size:13px}.customer-profile p{color:var(--muted);margin:0 0 8px;font-size:9px}.verified{color:#087c22;background:var(--green-soft);border-radius:12px;padding:4px 8px;font-size:8px}.context-panel section{border-bottom:1px solid var(--line);padding:14px 16px}.context-panel h4{margin:0 0 10px;font-size:10px}.context-panel dl{margin:0}.context-panel dl div,.insight{justify-content:space-between;padding:4px 0;font-size:9px;display:flex}.context-panel dt,.insight span{color:var(--muted)}.context-panel dd{margin:0;font-weight:600}.order-card{border:1px solid var(--line);border-radius:9px;padding:10px;font-size:9px}.order-card div{justify-content:space-between;display:flex}.order-card span{color:var(--muted)}.order-card>b{color:#875400;background:#fff2c4;border-radius:8px;margin:8px 0;padding:3px 6px;display:inline-block}.order-card p,.order-card small{color:var(--muted);margin:2px 0;display:block}.confidence{background:#dfeae5;border-radius:2px;height:4px;margin-top:7px}.confidence i{background:var(--forest);border-radius:2px;width:92%;height:100%;display:block}.tags{flex-wrap:wrap;gap:5px;display:flex}.tags button,.tags span{border:1px solid var(--line);color:var(--jungle);background:#fff;border-radius:12px;padding:4px 7px;font-size:8px}@media (width<=1100px){.workspace{grid-template-columns:280px 1fr}.context-panel{display:none}}@media (width<=760px){.app-shell{grid-template-columns:64px 1fr}.sidebar{padding:18px 8px}.brand>div:last-child,.nav-item.active,.nav-item:not(.active){font-size:0}.brand{padding:0 0 22px}.brand img{width:48px;height:48px}.nav-item{justify-content:center}.agent-card>div:not(.avatar),.agent-card>svg,.nav-item b{display:none}.metric-strip{grid-template-columns:1fr 1fr}.workspace{grid-template-columns:1fr;margin:0 12px}.conversation-list{display:none}.metric-strip,.topbar{margin-left:12px;margin-right:12px}.topbar{padding-left:0;padding-right:0}}